Andark COVID-19 Statement – Updated 21/03/2020
BUSINESS AS USUAL at ANDARK SHOP this weekend, however we are monitoring government advice in this rapidly changing situation. We ask all customers coming in to respect social distancing.
ANDARK LAKE is open for Swimmers & Divers, the Café will be operating a ‘Take Away’ Service only.
Forthcoming Diving Courses – there will be no charge to change/alter dates or courses, suggestion is at present would be to re-book after 1st week in June, but this date might move forwards.
All Junior Courses, Scuba Parties or other specialist courses we will operate FOC change of dates or have a gift voucher to be used in the shop.
Please do not ring the shop about any changes, as the shop staff will not be able to deal with your query and our office staff as working remotely. Please send an email to both:- June@andark.co.uk & Miriam@andark.co.uk. Our admin Staff will endeavour to contact anyone booked on courses up until the end of April in next couple of weeks. However, we are also experiencing Staff shortages due to Staff caring for a family member or children now off school.
Servicing
All servicing and workshop jobs must be paid for within 3mths start date. We are happy to hold onto the item until you are happy to collect once it is paid for. Any items not paid for after 3 months will be disposed off or sold on to cover service costs.
Courses
If you have booked a course with us and are unable to attend or it is now cancelled, we are happy move the date free of charge later on in the year or receive a credit note from us to use or course, products or servicing, We are unable to refund any course fees at present.
Andark COVID-19 Statement – Updated 18/03/2020
At present, in line with the governments guidelines we are remaining open. We would ask only those who are in good health or not in the ‘high risk category’ to visit.
As well as our normal cleaning procedures we have taken extra measures in order to try and prevent any contamination or spread on COVID-19.
We have also increased the frequency of our cleaning regime at all of our facilities this includes, Andark shop, pool and the Andark Lake facility.
Below are the links to the government guidelines regarding COVID-19 and from the diving industry federations and training organisations.
https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance
DAN EUROPE https://bit.ly/2Ue6oG8
Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. See Catch it, Bin it, Kill it
- put used tissues in the bin straight away
- wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available. See hand washing guidance
- try to avoid close contact with people who are unwell
- clean and disinfect frequently touched objects and surfaces
- do not touch your eyes, nose or mouth if your hands are not clean
Please keep an eye on our website and social media channels for updates as the situation evolves.
For our Evening sessions and courses, nothing is cancelled at present. However if you are self isolating due to having symptoms or unable to attend. We will reschedule your session or course at no extra cost on future dates in the year that are listed on our website/course programme.
At present our retail store and online shop are business as usual, subject to product availability and delivery. So please feel free to come into store or shop online!
Lastly, we would ask all our students and visitors to both the Andark Shop/Pool and Lake facilities to not attend if they have any symptoms or are in any of the the ‘high risk’ groups.
Link below on the guidance on social distancing for everyone in the UK